Refund and exchange policy

Return & Refund Policy  

 

Once a Product has been delivered to a User after purchase from the Platform, any return of Product by a User shall be governed by and subject to the terms and conditions set out under this Return and Refund Policy.

 

The terms contained in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s).

 

You can cancel or modify your purchase order within 7 days from placing such order, whether by logging into your account and request the cancellation of your order.

 

You may return or replace the product you received (without cause) and you will receive the refund of the purchase price advanced fromSELECT, according to the following regulations:

  1. You have the right to return/replace your purchase within 14 days following receipt.
  2. Product must be in the same condition as you received it, is not opened, used, installed, damaged or altered with in any way.
  3. Product must be with its original retail packaging and seal intact.
  4. Producing a copy of the original invoice.
  5. Product serial number and/or UPC is not altered or tampered with in any way.
  6. Product is accompanied with user manual, spare parts, accessories and free gifts received with it.
  7. Product is not a clearance or final sale item clearly displaying a non-return policy
  8. Product is not among the non-returnable list.

You can return or replace the product you received if the product is damaged, shows a technical problem, manufacturing defect or cannot be used in its intended purpose, and you will get refunded of the Purchase Price and shipping expenses, provided that:

  1. You have the right to return/replace a product within 30 days following receipt.
  2. Product is returned with its original retail packaging and serial number intact.
  3. Product is returned with its user guide, manuals, and accessories that came with it.
  4. producing the original invoice (payment slip), price tag, user guide, manuals, and accessories.
  5. Operational or functional problem did not occur by reason of Product improper use or installation.
  6. Product is not a clearance or final sale clearly displaying a non-return policy.
  7. Product is not among the non-returnable list.

If the Product you received is damaged or cannot be used in its intended purpose, we advise you to head to the Product’s technical agent in Egypt immediately, and request the issuance of a report attesting the existence of such damage or defect. In such case, you will be entitled to receive the refund of the full purchase price, charges and shipping expenses.

 

Please note that:

  1. SELECT reserves the right to reject any returns requests for non-compliance with the terms.
  2. You can receive the refund stated in many ways, e.g., in the same payment method you initially used to make the payment, bank deposits or issued in any other way SELECT may see fit. The refund may take up to a month to reflect in your card statement depending on your bank process.
  3. You shall be entitled to replace the returned Product with another one higher or at least equal in price.
  4. We strongly advise you to review the Product with the courier representative before accepting it since you will take the responsibility for any scratches, cuts or shortages in the Product you received, and you shall lose your right to request from SELECT the return or substitution thereof.

 

You understand that the Product’s manufacturer shall be responsible if the Product you received did not comply with the descriptions and specifications displayed on our Platform.

SELECT hereby disclaims any representation or warranties with respect to the accuracy, completeness, reliability, suitability, non-infringement or fitness of such descriptions or specifications for a particular purpose.

Further we hereby disclaim any warranties, whether express or implied, that the Products shall be free of substantial defects or that Products shall function properly for a reasonable period of time.

You understand that you will lose your right to return/exchange a defective Product if; (i) defect is attributed to negligent storing, or misuse of the Product; (ii) defect is caused by circumstances occurring following the receipt thereof; or (iii) if the gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect;

We reserve the right to reject any exchange or return request made by you if it does not fulfill any of the abovementioned requirements.